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Latest alerts and rebooking policies
Last updated on Monday 14 April 2025, 8:45 (Amsterdam time).
KLM is experiencing an IT issue affecting flight status information. We are working hard to resolve the issue, but it is taking longer than expected. Our sincere apologies for this.
Impact details
- Travel dates affected: 14 February 2025 – 31 March 2026.
- Flights affected: All KLM-operated flights worldwide.
- Issue: Automatic seat changes for a limited number of passengers.
What this means
Some passengers may have received one or more KLM emails about a seat change or downgrade. Unfortunately, it was not possible to reassign the seat that was originally reserved.
What we are doing to help
- If your seat was changed and the originally reserved seat is still available, we will do our best to reseat you there.
- If you want an extra comfortable seat, you can reserve it at the standard fee, depending on availability.
Due to the ongoing security situation, all KLM flights to and from Tel Aviv have been cancelled until Friday 30 May 2025.
KLM will resume flights to Tel Aviv on 31 May 2025.
Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.
Impacted routes
On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.
In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.
Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.
Safety
Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.
To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.
Aeroflot
Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.
Alternativ för självbetjäning
Om ditt flyg påverkas av en störning kommer vi att informera dig via e-post eller sms och omboka dig automatiskt om så krävs. Vill du ändra dina reseuppgifter eller begära återbetalning? Se våra självbetjäningsalternativ.
Ändra din flygning
Ändra enkelt ditt resedatum, dina avgångstider eller din destination om det skulle uppstå en störning.
Avboka din flygning
Vill du avboka din resa på grund av oväntade förändringar? Läs mer om de alternativ du har.
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Begär ersättning
Har du drabbats av avbokningar, förseningar eller ombokningar? Du kan ha rätt till ersättning.
Begär återbetalning
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Stöd och rättigheter
Störningar på Schiphol
Upplever du störningar när du reser via Schiphol? Det här är vad du kan förvänta dig och vad du kan göra.
Störningar på andra flygplatser
Upplever du störningar när du reser via en annan flygplats än Schiphol? Det här kan du göra.
Läs om dina rättigheter
Det här är dina rättigheter vid inställda flyg, förseningar, nedgradering och nekad ombordstigning.
Behöver du hjälp?
Om du stöter på problem med våra självbetjäningsverktyg är du välkommen att kontakta oss.